I have new passwords and the site won't let me in

You must enter your passwords exactly how they are sent, the system is case sensitive. Don't confuse 0 (zero) with o (lower case letter o). If your passwords still do not let you in then please Submit a Ticket

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Where do I find the FREE Newsletter?

The FREE Newsletter can be found Here

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I can't find my order reference

One of the processors we use is Secpay.

When you subscribe you are sent an order reference by them - this is the most reliable way we have to trace you in their system. If for some reason you cannot find this then please let us know and we'll send out a new one. In order for us to find you without the order reference we need the last FIVE digits of the card used to subscribe

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I wish to cancel my subscription to GAUK

You have total control over your payments. Canceling your account is a very simple process. Go Here

Please note that we have no control over your Paypal account.

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I canceled my subscription and I want a refund of the balance

We are unable to offer pro-rata refunds.

Once a subscription is activated then access for the service is set by the software, a bit like buying talk time on a mobile phone. You can cancel at any time before a payment is due but if you do not then you are ordering a further subscription period.

From the website terms and conditions: If the subscriber/cardholder does not cancel continuous authority with GAUK in the described manner, passwords remain live and subscription payments will continue for the requested payment option. Payments for this period are non-refundable as either a full or partial payment.

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I canceled my subscription and I have noticed a payment on my statement

Canceling your account is a very simple process. When someone subscribes to the service they agree to follow the cancellation process. Most members now have control over their payments and cancel it themselves.

The cancellation form is Here

TO AVIOD ANY CONFUSION WE DO NOT PROCESS CANCELLATIONS IN ANY OTHER WAY, WE DO NOT ACCEPT PHONE CALLS, FAXES OR MAIL TO AN ADDRESS. ALL CANCELLATIONS ARE THROUGH THE SIMPLE ONLINE PROCESS. HERE ARE THE RELEVANT TERMS REGARDING CANCELLATION. IF YOU DO NOT FOLLOW THE SIMPLE CANCELLATION SYSTEM GOVERNMENT AUCTIONS CANNOT BE HELD RESPONSIBLE FOR SUBSEQUENT SUBSCRIPTION DEBITS:

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I have noticed a payment on my statement which I don't think I authorised

GAUK service is available by subscription only.

The sign up is 100% clear and it is impossible to proceed to the payment areas without agreeing to the Terms and Conditions.

4.1 Subscription payments will be taken automatically (depending on subscription option) and will appear on the subscriber's bank statement as 'Gov Auctions UK' (or a variant of). Subscribers/cardholders give Government Auctions UK LLC continuous authority to debit their credit/debit card on that basis.

We do however understand that not everyone reads through the terms so we make it crystal clear that this is a subscription only service at every point in the sign up.

If a subscriber does not cancel their account using the simple online process they are indicating their desire to remain active. Government Auctions supply the service in good faith and the relevant payment is taken.

They agree to pay an initial administration fee of £30 levied to defend the chargeback. They agree to pay further costs at a rate of £30 per communication should it be necessary. The cardholder hereby authorizes Government Auctions UK LLC to make such charges automatically, without further authorization.

If an invoice has to be raised the cardholder will to agree to make the payment within seven days of invoice - The cardholder will agree to forgo any rights whatsoever to defend the disputed amount, administration charges plus any associated costs incurred by Government Auctions UK LLC should it be necessary to recover it through the County Courts.

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What is The Government Auctions UK refund policy?

The refund policy covering all GAUK products state that GAUK will refund 100% of the purchase/subscription cost should the product/service fail to deliver in any way from its description.

To receive a full refund the claimant must demonstrate that after following all published material instructions and taken advice from support the product/service has failed in its description.

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I chose an option and noticed the price has changed

The cost of subscription is set at a standard rate but we often have offers giving large discounts.

For example: We have recently had a promotion on yearly memberships. Subscriptions are simply reverting to the standard rate in the second year. We do make this very clear on the join page and the subsequent sign up process. An example of this is the 50% discount we often give

WHEN YOU SUBSCRIBE TO YEARLY SUBSCRIPTIONS YOU WOULD SEE THIS:
'Click Here' Option 2 - for an unbelievable 50% discount off your first year's subscription...

THEN ON THAT SAME PAGE THIS:
Subscription payments will be taken automatically on monthly or yearly basis (depending on subscription option) and will appear on your statement as Gov Auctions UK. If you wish to cancel at any time simply Click Here and forward your payment receipt. (You are instructed to keep your payment receipt several times during the sign up).

THEN AFTER CLICKING ON OPTION 2 YOU MOVE ONTO THE SUBSCRIPTION FORM:You are presented with the terms and conditions in the subscription form BEFORE moving on and entering your payment details. It is at this point you leave a box checked to say you have read and accepted all the terms.

PLEASE NOTE THAT FULL TERMS AND CONDITIONS ARE AVAILABLE FROM THE JOIN PAGE AND CAN BE READ BEFORE YOU EVEN GO TO THE SUBSCRIBE FORMS.

Then finally it reminds you of the process on your welcome e-mail. We present the terms in several places to protect the customer and inform them of our systems up front, creating an atmosphere of honesty and openness. Please bear in mind that when you subscribe you cannot complete the process unless you confirm that you have read and accepted the terms, which are outlined in the subscription form.

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I wanted a trial for one month

There is no one month trial option, in fact we have never offered a trial period of any description. We do however, offer substantial discounts off the subscription standard rate from time to time. If you only want to subscribe for a month that's fine, you can cancel at any time.

When choosing the monthly option you are requesting that provide the service until you no longer wish it. We used to have a system where people had to sign up each time they wanted a month but we received so many complaints because the passwords expired every month and they had to go through the process again, we changed to continuous authority.

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What is the £30 admin fee for in the terms and conditions?

This relates to the rare occasions when we receive an illegal payment dispute. Unfortunately, there are a few rotten apples who are in the habit of ordering goods and then claiming the money back through their credit card companies, abusing consumer law designed to protect purchasers.

PLEASE NOTE THAT THIS CLAUSE ONLY APPLIES TO A 'DISPUTED TRANSACTION' 'AUTHORITY NOT GIVEN' AND THERE ARE ABSOLUTELY NO OTHER CHARGES RELATING TO GAUK SUBSCRIPTION

4.6 If a cardholder instigates a ‘Disputed Transaction – Authority Not Given’ chargeback for either an initial single transaction, or continuous authority transaction, with their credit card company - for whatever reason - and it subsequently transpires (a) the card was not used fraudulently, (b) the cardholder has not cancelled in the described manner (see 4.3) or (c) the card was not used without the cardholder's knowledge, the following applies:

The cardholder agrees to withdraw the dispute immediately, or as soon as is reasonably possible, with their credit card company. They will agree to their card company reaccrediting Government Auctions UK LLC's account for the disputed amount. They agree to pay an initial administration fee of £30 levied to defend the chargeback. They agree to pay further costs at a rate of £30 per communication should it be necessary.You hereby authorize us to make such charges automatically, without further authorisation from you. If an invoice has to be raised the cardholder will to agree to make the payment within seven days of invoice - The cardholder will agree to forgo any rights whatsoever to defend the disputed amount, administration charges plus any associated costs incurred by Government Auctions UK LLC should it be necessary to recover it through the County Courts.

Fraud:
Government Auctions UK LLC will pursue and prosecute to the fullest extent of the law any individual(s) who attempt to use our systems, software, or services for the purpose of fraudulent transactions.

Government Auctions UK LLC maintains ethical practices and will not tolerate any misuse of our tools and resources by any third party. If misuse occurs, we will do everything in our power to immediately terminate the relationship and prevent any further misuse.

4.7 Should the cardholder suspect their card has been used in a fraudulent transaction, and cardholder signs a ‘Disputed Transaction – Authority Not Given’ chargeback for either an initial single transaction, or continuous authority transaction, with their credit card company they must inform the relevant authorities (credit card fraud department, police etc) at the earliest available opportunity and instruct them to carry out a full investigation into the alleged misuse of the card. Government Auctions UK LLC will furnish the investigating authority with all records of the transaction including ip addresses which can be traced directly to the computer that made the transaction.

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I do not use the service and would like a refund

We are unable to offer pro-rata refunds.

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