GAUK Online
Terms & Conditions of Use & Website Terms of Service

Support and answers to questions regarding the use of GAUK Online is available Here

FOR SECURITY GAUK WILL COLLECT AND STORE THE IP OF THE COMPUTER USED TO SUSCRIBE AND ALL ACCESS AND LOG IN FILES ARE STORED FOR UP TO FIVE YEARS. Your IP is: These Terms & Conditions are published here and available for study before a payment is made. You should carefully read the Terms & Conditions before using GAUK Online products and services. By using GAUK Online products and services users are indicating their agreement to be bound by these Terms & Conditions. This is a legally binding agreement. If you do not agree with the Terms & Conditions you should not use GAUK Online. IMPORTANT CLARIFICATION REGARDING CLAUSE 4 USERS HAVE TOTAL CONTROL OVER PAYMENTS. IN THE FIRST INSTANCE ALL CANCELATIONS ARE THROUGH THE SIMPLE ONE CLICK ONLINE PROCESS IN 'MY PROFILE' IN THE MEMBERS' AREA. IN THE SECOND INSTANCE CONTACT US HERE TO AVOID CONFUSION AND ENSURE EFFICIENCY WE DO NOT PROCESS CANCELATIONS IN ANY OTHER WAY; WE DO NOT ACCEPT EMAILS, PHONE CALLS, FAXES OR MAIL TO AN ADDRESS. Why do we do this? eMail can get filtered by ISPs, junked or simply lost and some of GAUK notification eMails are not monitored. Our online process ensures users are in control and ensures efficiency. In the second instance we have secure support forms set up that are monitored and because we receive mail internally, they do not get filtered. Full Cancellation Instructions

Last updated 3rd June, 2010

General
Privacy
Communications
Payments
Copyright
Anti Spam Policy
Exceptions
Content
Advertisers
Disclaimer

1. General
1.1 GAUK Online is an Internet based publishing service providing general information, forms, and sample documents. GAUK Online is not a legal practice and nothing in GAUK Online or associated websites constitutes legal advice.

1.2 GAUK Online takes reasonable steps to ensure that the information published on its web pages/e-mails/publications is accurate and up to date. GAUK Online cannot be held responsible for sites outside its control or domain. GAUK Online may amend sections and add, replace, or remove forms or documents without notice. The information, forms and documents offered are designed to provide a guide for common situations.

External links & third parties
GAUK Online websites contains links to external, third party websites and GAUK Online shall not be responsible for the availability or services of such sites. The fact that a website or business is listed on this website does not mean that GAUK Online offers any sort of guarantee or warranty as to their ability to provide any services or products advertised and all users agree that they will make their own enquiries and satisfy themselves that a third party is suitable to enter into dealings with. All users agree that GAUK Online (or any of its subsidiaries) acknowledge and agree that GAUK Online is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that GAUK Online shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource.

1.3 GAUK Online, its agents and employees will not be liable for any loss or damage arising directly or indirectly from the possession, publication, or use of or reliance on information obtained from this service.

1.4 GAUK Online furnishes its information both on these web pages and on forms and documents issued through its service in good faith without express or implied warranty. If you have any questions concerning the appropriateness or use of the information, forms or documents provided by GAUK Online or the information contained on the web pages you must seek competent legal advice. GAUK Online cannot be held responsible.

Use of the Service
GAUK Online site/s may be used only for lawful purposes and any user identified as using the site for illegal purposes will have their membership terminated. The database may not be used as a mailing list or to canvas any other member or business in any way. Members accept of course that they may be contacted by other members in respect of adverts they may post/may be posted on the GAUK Online

Competition
Should a subscriber or anyone, their employees, associates or anyone connected with that person using Government Auctions UK LLC services publish a Website or any other material deemed to be in competition to any GAUK Online, Government Auctions UK LLC Website within a commission period they will immediately notify GAUK in writing. They acknowledge that their affiliate account will immediately be suspended and all commissions owing from the point of publication will no longer be valid.

Damages
Should a subscriber or anyone, their employees, associates or anyone connected with that person using Government Auctions UK LLC services publish a website or any other material deemed to be in competition with, or associated with GAUK Online, Government Auctions UK LLC published material using information related to, published by or protected by copyright to GAUK Online, Government Auctions UK LLC they agree to be liable for all indirect, special or consequential damages (or loss of revenue, profits or data) arising from the competition published material, text, images, recording, visual media or publication of any description for up to FIVE years form the date of publication of the website or publication deemed to be 'competitive'.

Our commitment to security
As a leading provider of electronic commerce services, GAUK adopts a firm commitment to ensuring information security and safeguarding and maintaining the confidentiality of our customers' information.

Our IT infrastructure is designed to comply with industry-accepted security best practices.

All our systems are hosted in world-class secured data center facilities and provide for secured access control to limit the potential for abuse by unauthorized third parties.

Such control involves authentication by means of usernames and passwords before information can be accessed. The authentication is further protected while being transmitted over unsecured public networks using industry-standard encryption algorithms known as Secure Socket Layer (SSL).

We also proactively review the security of our online solutions against new threats to ensure that they are resilient against abuse by hackers to garner information about our customers.

Within GAUK, there are strict protocols and procedures to limit the types of information that can be accessed by employees. This is reinforced by round-the-clock monitoring of our services to ensure that any suspected abuse is immediately reported and rectified.

2. Privacy
2.1 GAUK Online, Online Privacy Policy (Last updated October 11th, 2009 )
GAUK Online has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online. 

2.2 Consent for Collection, Use and Disclosure

Your use of the GAUK Online site and/or your registration for GAUK Online products and services constitute your consent to the terms of this Privacy Policy. 

GAUK Online may occasionally update this Privacy Policy.  When it does, GAUK Online will also revise the “last update” date at the top of this Privacy Policy.  In addition, GAUK Online will seek a customer’s prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change.  GAUK Online will notify customers by email of changes to this policy that will affect information collected from them in the future . 

2.3 Accountability
GAUK Online collects, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g. IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).

GAUK Online has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries .  The Privacy Policy also provides that GAUK Online will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on GAUK Online’s behalf.  

GAUK Online has designated responsibility for your personal information to its Privacy Officer, who ensures compliance with the principles in this Privacy Policy.  Other GAUK Online individuals may be delegated to act on behalf of the Privacy Officer.

2.4 Purposes for Collecting Personal Information
GAUK Online collects and uses personal information for the following Identified Purposes:
(a) to understand customer needs regarding GAUK Online LLC’s services;
(b) to develop and provide our web site and our products and services for our customers;
(c)to fulfill your requests for products, services or information;
(d)to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from GAUK Online, its affiliates and third parties;
(e)to allow customers to access limited-entry areas of GAUK Online’s site;
(f)to personalise some of our services and products for you and to deliver targeted advertisements and offers from GAUK Online and third parties;
(g)to bill accounts and maintain payment records;
(h)to comply with any applicable law, regulation, legal process or government request;
(i)to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the GAUK Online site or any GAUK Online product or service;
(j)to protect the services, products or rights of GAUK Online, including but not limited to the security or integrity of the GAUK Online site; and
(k)to identify and resolve technical problems concerning GAUK Online’s site, products and services.

GAUK Online also uses personal information in an aggregate form ( ie.not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

2.5 Limiting the Collection of Personal Information
GAUK Online limits its collection of personal information to only that information which is necessary for the Identified Purposes.  GAUK Online does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.

Cookies: When you visit the GAUK Online website, a cookie may be placed on your computer or the cookie may be read if you have visited the GAUK Online site previously.  GAUK Online uses cookies to allow GAUK Online to determine which products and services you have already purchased so that GAUK Online does not provide redundant information to you, and, if you are an GAUK Online affiliate, to track GAUK Online sales made to customers referred by you so that you can receive compensation under our affiliate program.  If you choose to not have your browser accept cookies from the GAUK Online website, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the GAUK Online site.

2.6 Disclosure, Processing and Retention
GAUK Online does not sell, rent or disclose your personal information to anyone else, except:
(a)to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);
(b)to GAUK Online’s employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on GAUK Online’s behalf for any of the Identified Purposes;
(c)as necessary if GAUK Online has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with GAUK Online’s rights or property, other users of GAUK Online’s web site, products or services, or anyone else that could be harmed by such activities; and
(d)to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company.  In such transactions, personal information may be one of the transferred business assets. Also, in the event that GAUK Online or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Your information may be stored and processed in any country in which GAUK Online or its affiliates, subsidiaries or agents maintain facilities.  By using this website, you consent to any such transfer of information outside of your country. 

After your account becomes inactive (that is, if you request to be removed from our database), GAUK Online will keep your personal information in its archives.  Your information will then be used only as necessary for tax reasons or to prove GAUK Online’s compliance with any applicable law.

2.7 Accuracy of Personal Information
GAUK Online will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information.  Customers are responsible for informing GAUK Online about changes to their personal information.  You can do this by sending an email Here. GAUK Online will use new or updated personal information it receives from customers to update its own records.  

2.8 Security Safeguards
GAUK Online will use reasonable efforts to protect customers’ personal information.

2.9 Access to Personal Information
GAUK Online will afford you a reasonable opportunity to review the personal information in your file upon request to the Privacy Officer Here.

If GAUK Online is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or lawyer–client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting GAUK Online or the Privacy Officer as described above.  GAUK Online will promptly correct such personal information.

3. Communications and free newsletter
Subscribers (unless disputed, the person whose details appear in the subscription form and submitted to GAUK Online) agree to receive the GAUK Online electronic newsletter and a limited number of communications from GAUK Online. Communications may contain selected advertising and carry an unsubscribe link which can be activated at any time.

GAUK Online electronic newsletter is a separate service to ‘paid for’ subscriptions and newsletter. Cancellation from the free newsletter will not affect subscription to general Government Auctions UK information.

Subscribers' newsletter
We supply Government Auction news on a monthly basis as a physical newsletter. It is this that you are paying for. The the web service, electronic book and any information supplied in electronic form is free as part of your subscription to GAUK Online.

4. Payments
(Last updated June, 2010)
4.1 When a user has set up their desired subscription payments will be taken automatically, through the secure payment processor (depending on subscription option) until canceled by the user (see 4.3).

Credit Cards: Payments will appear on the subscriber's bank statement as 'Gov Auctions UK' (or a variant of). By completing the subscription forms and agreeing to the simple terms on those pages, subscribers/cardholders unconditionally give GAUK Online payment processors continuous authority to debit their credit/debit card on that basis until canceled by the subscriber by the cancel link outlined in (4.3).

If a subscriber uses a third party's card they do so with the cardholder's full knowledge and express permission. The cardholder also agrees to be bound by these terms and conditions.

Credit card processors are currently Worldpay RBS Scotland and Paypoint on Behalf of Barclays.

4.2 There may be various subscription promotions applied at the time of subscription and that the fee will revert to the standard rate published at the site at the time stated in the promotion.

4.3 Canceling Subscriptions.
Credit Cards: All cancelations are through the simple online process. Subscribers/cardholders have total control over their accounts and can cancel continuous authority at any time through their 'My Profile' pages in the Members' Area. 'My Account' pages detail all subscriptions with cancelation being a simple 'Cancel Subscription' link.

Paypal: Users cancel their subscriptions within their Paypal account under 'My Account'.

4.3.1 If subscribers experience a problem with the system then the subscriber will should contact GAUK Online at their earliest convenience outlining the problem Here. GAUK Online will cancel the account manually. When an account is canceled in the described manner Government Auctions LLC will send a 'confirmation of cancellation' to the e-mail address provided by the person wishing to cancel, they should retain this for their records.

4.3.2 GAUK Online will retain copies of all 'confirmation of cancelations' sent for a period of at least two years and refund any payments taken after the date that the 'confirmation of cancelation' was sent should it be necessary.

4.3.3 Without a 'confirmation of cancelation', in writing, from GAUK Online it cannot be assumed or guaranteed that GAUK Online received the request. Government Auctions cannot be held responsible should a subscriber not follow the cancelation procedure outlined Here.

4.4 Usernames & Passwords
All members shall be issued with a unique username and password, which will be required each time the user wishes to access the website. It is the user's responsibility to keep these details safe and confidential and users agree not to share, lend or sell their access details to any third party. GAUK Online uses IP tracking software to monitor the number of individual users accessing the site using the same login information and anyone found sharing their details will have their membership revoked and no refund of payments made will be given. All users agree that they are responsible for any actions that occur whilst logged into the site under their own unique login details.

On receipt of a new subscription payment passwords are automatically sent giving access to the information in the members' area. If these passwords are not received within 24 hours the subscriber must contact GAUK Online for new passwords. If a subscriber is unable to gain access for any reason whatsoever they agree to inform GAUK Online at their earliest opportunity. GAUK Online will endeavor to resolve the problem at their earliest opportunity.

4.5 If the subscriber/cardholder does not cancel continuous authority with GAUK Online in the described manner, (4.3) passwords remain live and subscription payments will continue for the requested payment option. Payments for this period are non refundable as either a full or partial payment.

Payment Disputes: PLEASE NOTE THAT THE FOLLOWING CLAUSE ONLY APPLIES TO 'DISPUTED TRANSACTIONS' AND SUBSCRIPTIONS REPORTED AS 'NOT AUTHORISED' TO THE USER'S CREDIT CARD COMPANY (No other charges apply to GAUK Online use and general support/alert communications are not covered by 4.6)

4.6 If a cardholder/subscriber to GAUK Online services instigates a ‘Disputed Transaction', 'Authority Not Given’, Not Authorised' chargeback for either an initial single transaction, or continuous authority transaction, with their credit card company/bank - for whatever reason for a GAUK Online product/service - and it subsequently transpires (a) the card was not used fraudulently, (b) the cardholder has not canceled in the agreed manner (see 4.3) or (c) the card was used with the cardholder's knowledge, the following applies:

(a) The cardholder agrees to withdraw the dispute immediately, or as soon as is reasonably possible, with their credit card company.
(b) They will agree to their card company re accrediting GAUK Online's account for the disputed amount either by their credit card company crediting GAUK Online or via a manual transaction processed by GAUK Online.
(c) They agree to pay an initial administration fee of £30 levied to defend the chargeback (At the descretion of GAUK Online).
(d) They agree to pay any charge made to GAUK Online and associated companies by the payment processor/merchant service
(e) They agree to pay further costs at a rate of £30 per communication should it be necessary on invoice. GAUK Online will inform the cardholder prior to any sending communications charged at the published rate when dealing with a payment dispute.
(f) If an invoice has to be raised the cardholder will to agree to make the payment within seven days of invoice.
(g) Should it be necessary to recover disputed subscription payments, administration charges plus any associated costs incurred by GAUK Online through the UK County Courts. The cardholder will agree to forgo any rights whatsoever to defend the disputed amount.

Fraud
GAUK Online will pursue and prosecute to the fullest extent of the law any individual(s) who attempt to use our systems, software, or services for the purpose of fraudulent transactions.

GAUK Online maintains ethical practices and will not tolerate any misuse of our tools and resources by any third party. If misuse occurs, we will do everything in our power to immediately terminate the relationship and prevent any further misuse.

4.7 Should the cardholder suspect their card has been used in a fraudulent transaction, and the cardholder has instigated a ‘Disputed Transaction', 'Authority Not Given’, 'Not Authorised' chargeback for either an initial single transaction, or continuous authority transaction, with their credit card company they must inform the relevant authorities (credit card fraud department, police etc) at the earliest available opportunity and instruct them to carry out a full investigation into the alleged misuse of the card. GAUK Online will furnish the investigating authority with all records of the transaction including ip addresses which can be traced directly to the computer that made the transaction.

4.8 Subscription payments are for the information in the GAUK Online members' area and are not a membership fee.

Refunds
4.9 The refund policy covering all GAUK Online products state that: GAUK Online will refund 100% of the subscription cost should the product/service fail to deliver in any way from its description. Subscribers accept that to receive a full refund they must demonstrate that after following all published material instructions and taken advice from support the product/service has failed in its description. A person not purchasing for business reasons has the right to cancel within seven days of their contract by canceling in the described manner. If they are seeking a refund they must contact GAUK immediately via the contact us form

5. Copyright
Copyright © 2010 GAUK Government Auctions UK LLC. All Rights Reserved. No part of GAUK Online or associated/related sites may be copied, reproduced or stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocoyping, recording, or otherwise in part or full without express written permission from the publisher. All violations will be prosecuted to the fullest extent of the law. For reproduction permisions and licence agreements contact us Here

Notice and procedure for making claims of copyright or intellectual property infringement

GAUK Online respects the intellectual property of other. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide GAUK Online's Copyright Agent the following information:

a. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

b. a description of the copyrighted work or other intellectual property that you claim has been infringed;

c. a description of where the material that you claim is infringing is located on the site;

d. your address, telephone number, and email address;

e. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

f. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

GAUK Online's Agent for Notice of claims of copyright or other intellectual property infringement can be reached Here

TRADEMARK INFORMATION
You agree that all of GAUK Online’s trademarks, trade names, service marks and other GAUK Online logos and brand features, and product and service names are trademarks and the property of Government Auctions UK LLC. Without GAUK Online's prior permission, you agree not to display or use in any manner the GAUK Online Marks.

6. Anti-Spam Policy
GAUK Online is committed to permission-based email marketing practices, and as a result has established this no-tolerance Anti-Spam Policy.  GAUK Online will occasionally update this Anti-Spam Policy.  When it does, GAUK Online will also revise the “last update” date at the top of this Anti-Spam Policy.  For changes to this policy, GAUK Online will notify you (the customer) by placing a notice on its web site home page.

What is Spam?
Spam is commercial email or unsolicited bulk email, including “junk mail”, which has not been requested by the recipient.  It is intrusive and often irrelevant or offensive, and it wastes valuable resources.  Spam messages are the opposite of permission-based email, which are normally anticipated, personal, relevant and/or associated with a pre-existing business or personal relationship.  Inappropriate newsgroup activities, consisting of excessive posting of the same materials to several newsgroups, are also deemed to be spam.

Preventing Spam
Customers of GAUK Online products and services have agreed during their registration process, upon accepting the Terms of Use, to comply with this Anti-Spam Policy.  Specifically, each customer agrees not to use the GAUK Online products or services to send unsolicited email or bulk email, whether or not for commercial purposes.  GAUK Online reserves the right to determine in its sole discretion what constitutes actionable spam, as well as what measures are necessary in response to such spam activities.

How GAUK Online Helps You to Avoid Spamming
GAUK Online has developed its Internet marketing tools to incorporate a strict permission-based philosophy.  This anti-spam philosophy is implemented through the following:

(a) Communication and Agreement – The Terms of Use that you have agreed to as part of registering for the GAUK Online products and services state how and for what purposes you can collect your site visitor addresses, and that you will follow the GAUK Online Privacy Policy and Anti-Spam Policy.

(b) Un subscription– Each email created using GAUK Online products contains an “unsubscribe link”.  If your web site visitors use the link to request that they be un subscribed, your subscriber lists will automatically be adjusted to eliminate the prospect of sending unwanted email to such persons.  Additionally, each person on your subscriber list has the option of un subscribing through a web-based method provided on the GAUK Online web site.  Customers of GAUK Online who try to remove the unsubscribe link will be warned that they are doing so, and if they persist in having the link removed or deactivated in any way, then GAUK Online will have the right to terminate their account.

(c) Purchased Mailing Lists - Mass mailings to purchased email lists are not allowed.  GAUK Online only allows opt-in mailing lists.  Purchased or inherited lists are by definition not opt-in.  Similarly, you cannot use an email list relating to particular subject matter, and then use it for an unrelated topic.  

Laws Restricting Spam
Spam laws vary from from country to country.  This GAUK Online Anti-Spam Policy has been developed to conform to the highest commercially reasonable standards.  As a result, and without limiting the general prohibitions against all spam activities, the following are expressly prohibited:
(a) Use of false headers, or other false information, to identify the point of origin or the transmission path of the email, or to hide the true origin of the email sender,
(b) Unauthorized use of a third party’s internet domain name without the permission of such third party, to make it appear that the third party was the point of origin of the email,
(c) Use of any false or misleading information in the subject line of the email, and
(d) Assisting any person in using the products or services of GAUK Online for any of these previously mentioned activities.  
Questions to Ask Yourself
To help in establishing whether you are participating in activities constituting spam, ask yourself the following questions:
(a) Are you sending email to non-specific addresses, such as info@domain.com or sales@domain.com?
(b) Have you deliberately falsified your transmission path information or originating address?
(c) Are you sending email to mailing lists or distribution lists, which then send indirectly to various other email addresses?
(d) Have you imported for use a purchased list of any type?
(e) Are you continuing to mail to anyone who has asked to be deleted from your mailing list?
(f) Does your email not provide a fully functioning link to unsubscribe?
(g) Does you email subject line contain false or misleading information?
(h) Have you used a third party’s email address or domain name without the party’s consent?
If you answer yes to any of these questions, you are likely involved in spam activities, and should contact GAUK Online LLC customer support service Here.

Measures to Enforce the Anti-Spam Policy
Any GAUK Online customer/affiliate found to be using GAUK Online products or services for spamming purposes may, at GAUK Online’s discretion, be immediately cut off from use of all GAUK Online products and services and/or fined £1,000 per occurrence, with no refund of fees that have been paid.

GAUK Online LLC warns all of its customers when signing up that if they participate in spamming activities they will be subject to the loss of GAUK Online services, fines and possible legal action.

GAUK Online has the right to actively review its customers’ subscriber lists and email for suspiciously large broadcasts.  If GAUK Online finds any customers to be spamming, it will issue a warning, and if the activities are serious enough, GAUK Online will take action immediately.  If GAUK Online has any reason to believe that the customer, despite warning being given, threatens to or is continuing to send spam, then GAUK Online may take action immediately, including disabling the customer’s account and/or reporting the customer and the incident to the proper authorities.

GAUK Online does not attempt to censor any content, nor to curtail the business of its customers.  However, spam activities do not fall within uses authorised by GAUK Online, and will not be tolerated.

Reporting Spam
If you believe that you have received spam from or through GAUK Online’s facilities, please send a complaint from your email account along with the unsolicited email, with completed header Here.  Please provide any other information that you believe may help us in our investigation.  GAUK Online does not investigate or take any action based on “anonymous” spam complaints.

False Spam Complaints
GAUK Online supports the efforts of various organisations working to responsibly eliminate spam activities.  However, if an individual has opted-in to receive email from a customer of GAUK Online, and then falsely or maliciously files a spam complaint against GAUK Online or its customers, GAUK Online will cooperate fully with the appropriate agencies to ban the complainant from use of anti-spam software and the Internet community.

7. Exceptions
Exceptions to any of the points in GAUK Online Terms and Conditions are made entirely at the discretion of GAUK Online, without prejudice.

8. Content submitted or made available for inclusion on the GAUK Online services

GAUK Online does not claim ownership of Content submitted or made available for inclusion on the GAUK Online Services. However, with respect to Content submitted or made available for inclusion on publicly accessible areas of the GAUK Online Services, you grant GAUK Online the following worldwide, royalty-free and non-exclusive license(s), as applicable:

8. 1. With respect to Content you submit or make available for inclusion on publicly accessible areas of GAUK Online, the license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such Content on the GAUK Online Services solely for the purposes of providing and promoting the specific GAUK Online service to which such Content was submitted or made available. This license exists only for as long as you elect to continue to include such Content on the GAUK Online Services and will terminate at the time you remove or GAUK Online removes such Content from the GAUK Online Services.

8.2. With respect to photos, graphics, audio or video you submit or make available for inclusion on publicly accessible areas of the GAUK Online Services, the license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such Content on the GAUK Online Services solely for the purpose for which such Content was submitted or made available. This license exists only for as long as you elect to continue to include such Content on the GAUK Online Services and will terminate at the time you remove or GAUK Online removes such Content from the GAUK Online Services.

8.3. With respect to Content other than photos, graphics, audio or video you submit or make available for inclusion on publicly accessible areas of the GAUK Online Services, the perpetual, irrevocable and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and publicly display such Content (in whole or in part) and to incorporate such Content into other works in any format or medium now known or later developed.
" Publicly accessible" areas of the GAUK Online Services are those areas of the GAUK Online network of properties that are intended by GAUK Online to be available to the general public. By way of example, publicly accessible areas of the GAUK Online Services would include GAUK Online pages that are open to both members and visitors. However, publicly accessible areas of the GAUK Online Services would not include portions of GAUK Online that are limited to members, GAUK Online services intended for private communication such as GAUK Online Mail or GAUK Online Messenger, or areas off of the GAUK Online network of properties such as portions of World Wide Web sites that are accessible via hypertext or other links but are not hosted or served by GAUK Online.

Contributions to GAUK Online
By submitting ideas, suggestions, documents, and/or proposals ("Contributions") to GAUK Online through its suggestion or feedback webpages, you acknowledge and agree that: (a) your Contributions do not contain confidential or proprietary information; (b) GAUK Online is not under any obligation of confidentiality, express or implied, with respect to the Contributions; (c) GAUK Online shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide; (d) GAUK Online may have something similar to the Contributions already under consideration or in development; (e) your Contributions automatically become the property of GAUK Online without any obligation of GAUK Online to you; and (f) you are not entitled to any compensation or reimbursement of any kind from GAUK Online under any circumstances.

Indemnity
You agree to indemnify and hold GAUK Online and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post, transmit, modify or otherwise make available through the Yahoo! Services, your use of the Yahoo! Services, your connection to the Yahoo! Services, your violation of the TOS, or your violation of any rights of another.

9. Dealings with Advertisers
Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the GAUK Online, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that GAUK Online shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the GAUK Online Services.

10. Disclaimer of Warranties
You expressly understand and agree that:

1. your use of the GAUK Online Services and software are at your sole risk. The GAUK Online Services and software are provided on an "as is" and "as available" basis. GAUK Online and its subsidiaries, affiliates, officers, employees, agents, partners and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
2. GAUK Online and its subsidiaries, affiliates, officers, employees, agents, partners and licensors make no warranty that (i) the GAUK Online Services or software will meet your requirements; (ii) the GAUK Online Services or software will be uninterrupted, timely, secure or error-free; (iii) the results that may be obtained from the use of the GAUK Online Services or software will be accurate or reliable; (iv) the quality of any products, services, information or other material purchased or obtained by you through the GAUK Online Services or software will meet your expectations; and (v) any errors in the software will be corrected.
3. any material downloaded or otherwise obtained through the use of the GAUK Online Services or software is accessed at your own discretion and risk, and you will be solely responsible for and hereby waive any and all claims and causes of action with respect to any damage to your computer system, internet access, download or display device, or loss of data that results from the download of any such material.
4. no advice or information, whether oral or written, obtained by you from GAUK Online or through or from the GAUK Online Services or software shall create any warranty not expressly stated in the terms of service.

LIMITATION OF LIABILITY
All users agree that GAUK Online and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any punitive, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if GAUK Online has been advised of the possibility of such damages), resulting from:

(a) the use or the inability to use the GAUK Online Service;
(b) the cost of procurement of substitute goods and services;
(c) unauthorized access to or alteration of your transmissions or data;
(d) statements or conduct of any third party on the GAUK Online Service; or
(e) any other matter relating to the GAUK Online Service.

Users accept that they are using websites and the third parties to which they link to entirely at their own risk with absolutely no liability on the part of GAUK Online whatsoever.